Cricket/Best Signal Insurance Complaint - Cricket Cell Phone Service
PORTLAND, OREGON -- I had my cell phone stolen while eating in a restaurant in Portland, Oregon on 5/7/2009. I called Cricket to notify them of my stolen cell phone. I spoke with Ann at Cricket and she was very nice and helpful. She transferred me to Best Signal Insurance Co. to receive my Claim Number. I spoke with Sharon and she was very rude. She accused me of filing for a lost/stolen phone last year and that is not true. She also laughed when I told her my cell phone was stolen and asked "how was it stolen?. Very rude and treated me like a dishonest person. I am very upset with Cricket's insurance.
I do not like being treated in this manner, I have paid $5.00 a month for this insurance for almost a year and was informed that I have to pay a $50.00 deductible for a $29.99 new phone. I feel as if I have been cheated.