Enterprise Used Car Sales - Rancho Cordova Complaint - Buyer Beware -- Strictly For The Uninformed
RANCHO CORDOVA, CALIFORNIA -- Enterprise used car sales -- they boast a no-haggle process and that they sell below KBB (for the uninformed buyer). I think they forgot to also include the phrase in the parenthesis above.
I have an 07 Mustang GT that has 34,600 miles and is still within factory warranty. I have all my paperwork and maintenance from the time I purchased it as a ford CPO. I also purchased an extended warranty that's bumper-to-bumper which I'm aware of that it is not transferable to a dealer/company when the car gets traded in.
I was specifically looking for an 07 civic SI to get a slightly better fuel economy.
I went to the local enterprise used car sales branch here in Rancho Cordova and the representative (Jason) who came off at first slightly rude and attitudinal. We sat down and went ahead to the appraisal process. He clicked through KBB on his computer and and was at the vehicle condition appraisal page. When he clicked through it and finally reached the mechanical page, he selected "minor noises/leaks" (the other 2 choices are basically "no noises/leaks" & "needs replacing") for engine transmission and "worn/altered" (the other 2 choices are basically "trouble-free/stock" & "needs replacing") for steering/suspension. It threw me off and I asked him why he did that. His explanation was that anytime a car is beyond 20000 miles, there's bound to be wear so that is the condition that should be selected. I can agree that there's wear, appropriate wear that is on the parts. However, shouldn't that already be accounted for in the mileage? Hence, the options should indicate the current state of those mechanical parts in the car.
There is no noise/leaks coming from my transmission and the steering/suspension is also trouble-free and still stock. This was all merely done on the computer and the representative did not even do a walk-around the car or even looked at the car.
So without a surprise, of course the evaluation came in under "fair" condition in KBB. I've played around with the condition quiz to see the different variables that would affect the condition and guess what? You can check off excellent in every other category and just select the what Jason chose for engine/transmission and steering/suspension and you will automatically fall into the "fair" condition category.
My car was appraised at Carmax and came in around the "good" condition price. I also had it appraised at two other dealerships and one of the dealership's offer price was on "excellent" condition. Yes, I am aware that the dealerships do play the price games where they raise your trade-in and at the same time raise the price of the car you want to make up for the difference. At the two dealerships, I negotiated with them and their civic SI prices were reasonable for a dealership. I was just slightly not ready to go for dealership price on that car yet and wanted to try my luck elsewhere.
However, after my encounter with Enterprise, I think I'll just go back to the dealership and deal with them. So yes, they do offer a no-haggle car buying process and their prices are indeed below KBB retail prices. It only makes sense when they buy their cars at "fair" condition regardless of the actual vehicle's condition and turn around to sell it under the "excellent" condition in private party prices. So if you are in the market for a different car and have a trade-in, you can definitely try your luck at one of Enterprise's used car dealership. But be warned: please come uninformed and clueless or else be prepared to have your intelligence insulted.
Personally, if I'm looking for a no-haggle process, I'd go to Carmax.