Nova Development Complaint - Nova Development... Don't Buy It

Review by savanna1124 on 2009-05-08
I recently purchased a product from Nova Development and it was missing half of the things that were supposed to be in the box. I contacted them by email which is the process you have to do to start your refund they gave me a number and directions on how to mail it back. they said it would take 30 days. It was well over 30 days so I called back. They can't find my name anywhere and guess what? the number they gave me is not searchable. so I ask to speak to a supervisor, the supervisor was "out to lunch". so I emailed them asking for a call from a supervisor. That never happened either.

I called again to talk to a supervisor and finally I got one. and I start reading off all the numbers and emails and tracking that I have and they all the sudden find it and say that they had a problem the month it was supposed to be mailed out and it is on the way. I highly suggest not to purchase anything from them.

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