Vonage Informative - Phone #s, Names etc. to Cancel
To cancel: Try 1-866-243-4357. I believe I hit the prompt for cancellation info. Recording states over 2 yrs no cancel fee. States to call number given above to obtain auth# to put on box modem shipped in and put in box along with all written materials ever received from Vonage. "Office closed" at that time so had to wait till Monday. Rep kept me on line 4 hrs. I am disabled, older woman, single. I am not stupid. They want us to keep their modems as long as possible and promise to keep all promises they made in past they didn't do and to lower your rates blah blah blah. Told her service hadn't worked in a year. When my back broke took 4 x to get person on other end to hear me. They charge everyone a cancellation fee of $39.95 and $39.95 for modem. I called "Executive Response Team" (888)580-4020 Have to leave a message. Best to start asking for a supv after first call (get name) as representative I got said I had no e-mail stating cancellation fee or modem charge. Of course I do. He also did the opposite of what I asked as I am disabled and calling at 8am (which is a trademark of GEMoneyBank-not a real bank though) doesn't allow me to talk about business. I had to ask him 3 times to call back or leave a number. He claimed that Comcast, who had ported my same phone number no problem 2 days earlier and hooked up modem whereby I can make outgoing calls and be heard, have sabotaged Vonage's system with their customers. Told him even if that's true, what did Vonage want me to do? Continue to pay for half service? No response.
My bank is Bank of America which is a separate consumer nightmare that the govt hasnt controlled. They w/not accept a stop payment and not until it was too late was I told I could get new debit card with DIFFERENT number so couldn't be billed. BOA is taking stand that they will determine who is right...the customer/depositor or the merchant. I don't think so. Controller for Dept of Currency/national banks only ((800)613-6743. They w/not discuss if or what is legal for banks to do and my next step is the library. They will send you a form to fill out and they do have to review every complaint. Only way to file complaint on Vonage is PublicUtilities@atg.com.gov & I haven't done it yet as I am giving Vonage one more day to respond to my request for rep's supv. He has begun calling me at odd hours, ringing twice and hanging up under "unavailable". I have already *77 so since I have no other probs I must assume Vonage hires these people as childish thugs and names them their "executive response team".
Maybe if I had said I was going home to Alaska and no wireless in my little town or not available they wouldn't do this? I don't appreciate having to lie to keep my grocery money or to have a service that works and doesn't change their charges every month. Over the last two years as service got worse, bill got higher. How does $19.99 go to $28.92? Their account page s/not be called account anything. No itemized and no explanation for accelerated costs.