AARP/MedicareComplete from Secure Horizons Complaint - Medicare Insurance
GILBERT, ARIZONA -- Does AARP know the service offered by SecureHorizons/MedicareComplete is not what they claim to be? I doubt it. I changed my provider last November and have had NOTHING but problems since the very beginning. They enrolled me in the wrong plan. Insisted my primary care physician would not see me as he was not taking new patients. Made no difference to them that I was an established patient. After MANY phone calls and speaking to many different Customer Service people (who all promised) they would take care of the problem I still kept getting insurance cards with wrong PC name. It took several more calls to get the problem taken care of. I then went to a specialist this AM who is listed in my plan book, and has been my doctor for over a year, to only find out they do not take my insurance and never have. I need this physicians service as I am a recovering cancer patient. He did see me today and only charged me what my co-payment would have been. However, he will not see me again unless I get the insurance problem taken care of.
Since I cannot not change Medicare provider until next November I can only pray my cancer stays in remission until I can change insurance carriers. I have NEVER had so many problems with insurance in all my life. I would not recommend MedicareComplete/SecureHorizons to my worst enemy.