Kentucky Fried Chicken Complaint - Embarrassment to KFC Chain
CHESAPEAKE, VIRGINIA -- In my opinion, the KFC on Western Branch Blvd in Chesapeake, Va is the worst managed KFC I have ever been in, although I've been in a few others. Guess KFC is not picky about who buys their franchises and those folks are not picky about their managers. If I were KFC, I'd be ashamed to associate my name with this one. The service is ALWAYS slower than slow at this location; employees are slower than slow, show little interest in their job, certainly NO interest in customer service and often rude. There was a young man at the register, one young girl behind him, sort of filling orders and 1 lady doing drive through orders and another guy, I assumed was cooking. The young man at the register was so slow and had absolutely no enthusiasm or interest in even trying to move faster or even pay a lot of attention to taking the orders to make sure they were right. The young girl clearly did not want to be there. She was slowly moving back and forth, taking her time doing whatever and mumbling something to the affect that she wasn't even supposed to be there today and she didn't want to do something or other, things to that affect. This now sets the stage for how well the service would be and it was sooo obvious! Did I mention that it was Friday at 6:30 PM when many more people come out to eat than normal; so wouldn't you think they'd be prepared with enough staff and food? But this particular branch always seems to be this way, at least from the times I've been there in the past, no matter what day or time. And another family there that night said the same thing.
So here's the scenario. When I arrived, there were 4 people in front of me and 6 others already waiting to pick up their food, not to mention the drive through. It took about 15 minutes for me to even get to the register to place my order. Okay, that I could handle. When I finally left after 30 minutes, there were now at least 8 more people in line and 6 still waiting for their food!
Once I placed my order I stepped back to wait with the others who were there before me. Within 5 minutes the girl called my # and I was amazed, because those in front of me were still waiting. But I thought maybe they had large orders or something and I didn't know how they decided which orders went first. So I stepped up to pick up my order, but it was only half filled and it was wrong. The first half of the order was to be one grilled meal to include a breast, leg, mashed potatoes/gravy, 1 biscuit, 1 cole slaw and 1 drink for $4.99. She put in the mashed potatoes/gravy, cole slaw, 1 leg, 1 thigh and 1 wing. The other order was 3 strips 1 cole slaw and 1 biscuit and it was not even with the meal order. I explained the error on the one meal to the girl and she said that the grilled breasts were not ready yet, but as soon as they were she would add one. I think they thought they could just put in what they had and it wouldn't be noticed, because it was take out. Now the meal with mashed potatoes/gravy was sitting there getting cold. But I waited and figured as soon as the grilled breasts were ready, she would toss one in the meal (that was sitting there getting cold) and finish my order with the strips and let me go.
But instead when the breasts came up, she left my meal sitting there while she filled two tubs with the grilled breasts. So I spoke up and asked if she could just add one breast to my meal sitting there and give me my strips and I could go. By now she was frustrated so she grabbed a breast as soon as they were up, threw it into the meal and into a bag and sort of tossed it on the counter at me. When I told her that wasn't all of my order... she grabbed a box, 3 strips, cole slaw and biscuit and threw them into the box and into the bag.
Then, much to my surprise, or not, the lady now at the register waiting for her order to be taken, shouted AT ME to wait my turn! I told the lady that I was waiting my turn and only came up to get my order when she, the girl working there, called my number, and that it was wrong and I was just trying to get it right so I could leave. All of this because of incompetency! It is management's fault because they are responsible for those they hire and how that place is running when they are not there! People there were obviously getting annoyed and frustrated!
This is the most ridiculous excuse for management of a KFC that I have ever seen. I will never go back in there again. If KFC is selling its franchises to such incompetent managers and they hire such incompetent, rude employees, then I hope KFC goes out of business. And the food is not even worth it. The fried chicken there always tastes like old grease and is way over-cooked.