Medco Health Solutions Informative - Online Prescription Service No Good For Insulin
JERSEY, NEW JERSEY -- 1. Medicine arrives hot; I have measured the temperature of a bottle of insulin at 92 degrees when I took it out of the delivery persons hand. Medco refuses to pack properly or ship overnight to prevent this. When I notified them that it happened, they will not replace the insulin.
2. I ordered insulin and the prescription did not have refills; they did not contact my MD as they say they will nor did they notify me that it would not ship. I got a new prescription for a different quantity and when they spoke with the doctors office to verify; they shipped the older order for the smaller quantity (Why would there system even allow this?). Now they will not fill again with the correct amount for 3 months. This makes it impossible to use the insurance to pay for medicine the way my Dr. prescribes it.
3. They mark up the "list" price for your medicine and ask you to pay your 20% (or whatever your insurance calls for) which amounts to you paying almost the same as if you went to your local pharmacy and bought it at real market prices without insurance. Is there no regulation on what they can set the "list" price to?
4. They are in New Jersey....enough said.