Skype Complaint - Horrible Customer Support! - Skype Paid Services

Skype Paid Services - Complaint

Review by springs03 on 2009-05-08

Skype is a great program that allows people to talk from their computer using the internet ANYWHERE in the world. It's amazing...until you use their paid services. Ironic, since this is how they make money. But yeah, every now and then the company will "block" your account. This is annoying, but what's more annoying is that there is no REAL person there to unblock it. You get these "bot" messages saying that your account will be reinstated shortly and it never is. Then you submit a new request and it seriously takes weeks to months for the problem to get solved. I would pay double or triple the price just to have real customer support. I really would. The thing is they would probably get so many more customers and more money if they fixed these problems quickly rather than taking weeks to months and for all the customers they just straight up lose too.

All that being said, in between customer support issues, it is a great service. If they can just fix that, they will thrive and I will continue to use them. Otherwise, I will probably stop once I come back from overseas.