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Gevalia Coffee Complaint - Unauthorized Shipment - Coffee Maker & Other Items
Coffee Maker & Other Items - Complaint
MCDONOUGH, GEORGIA -- 5/8/09 I received a shipment from UPS. I opened the packing slip to find that this coffee company has sent me a shipment including a coffee maker, coffee & tea. I've never heard of Gevalia before. I did not order this so I called the customer service line to inquire "who" placed this order. The representative told me that it was placed online, therefore she did not know a name. She immediately stated that she would cancel my account & stop future shipments. I ask again "how" this was sent to me when I did not authorize a charge to my credit card. She stated that she would flag it as possibly fraud, stop future shipments and that I can keep the package. I don't want this package. The slip states that I will automatically get future shipments & billed for them.
I will have to cancel my credit card due to this scam. This is illegal and not fair! Someone should STOP this company from doing this. Total theft & invasion of privacy.
I will have to cancel my credit card due to this scam. This is illegal and not fair! Someone should STOP this company from doing this. Total theft & invasion of privacy.
Comments:
Posted by JohnInSoCal on 2009-05-09:
Hmm, that sounds kind of fishy. I would be very curious how they got your credit card number. The good thing is that the shipment was sent to your house so you knew about it fairly quickly... the bad thing is someone is ordering products using your credit card without permission. The smartest thing to do is contact your credit card company and have them close the card account and re-issue a new one. I would also call the credit reporting bureaus and have them add a fraud alert to your credit report. They will usually offer you a copy of your credit report so you can check for any abnormalities. Hopefully this was just an isolated incident, but you can never be to sure. Better safe than sorry.
Posted by madconsumer on 2009-05-09:
someone had to sign you up. your kids?
then ..
sue em.
then ..
sue em.
Posted by jktshff1 on 2009-05-09:
It's pretty good coffee.
Posted by littleyaya on 2009-05-09:
It is good coffee jkt
Posted by CrazyRedHead on 2009-05-10:
I get Gevalia Shipments. Someone else had to have your info and signed you up. I would cancel your card. Perhaps someone in your household got a hold of your card and ordered them. You have to have the name that is on the card match the address in order for it to go through. I have been getting Gevalia for several years and it is excellent coffee.
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