Gevalia Coffee Complaint - Unauthorized Shipment
MCDONOUGH, GEORGIA -- 5/8/09 I received a shipment from UPS. I opened the packing slip to find that this coffee company has sent me a shipment including a coffee maker, coffee & tea. I've never heard of Gevalia before. I did not order this so I called the customer service line to inquire "who" placed this order. The representative told me that it was placed online, therefore she did not know a name. She immediately stated that she would cancel my account & stop future shipments. I ask again "how" this was sent to me when I did not authorize a charge to my credit card. She stated that she would flag it as possibly fraud, stop future shipments and that I can keep the package. I don't want this package. The slip states that I will automatically get future shipments & billed for them.
I will have to cancel my credit card due to this scam. This is illegal and not fair! Someone should STOP this company from doing this. Total theft & invasion of privacy.