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Hobby Lobby Complaint - Unbelievable Policy - Merchandise Paid For But Will Not Give It Because
Merchandise Paid For But Will Not Give It Because - Complaint
HARLINGEN, TEXAS -- I ordered merchandise, came in, they know me, I have identification of who I am plus, credit card with which the payment was made. Because I can't find the receipt they are keeping the money and the merchandise.
They will not credit my credit card account or give me the merchandise. Isn't that against the law?
They will not credit my credit card account or give me the merchandise. Isn't that against the law?
Comments:
Posted by Soaring Consumer on 2009-05-09:
It should be in their computer system or on a shipping ticket who ordered the item, and a quick ID check should be sufficient to release your property that you paid for.
They have no right to keep both the money and the merchandise. Dispute the charges with your credit card company.
They have no right to keep both the money and the merchandise. Dispute the charges with your credit card company.
Posted by superbowl on 2009-05-09:
Really want to rattle their cage? Go to the local police and see if they will let you file a theft charge then sit back and watch how fast they contact you about your refund.
Posted by Frenchie on 2009-05-09:
For one I don't believe your entire story. Hobby Lobby is one of the very best stores to do business with and they operate under the most ethical standards of any company that I know of.
Something is amiss here. Superbowl I have to totally disagree with you, but this is a civil matter and the police are not going to get involved. It would never work the way you presented it.
If this poster will again post on here exactly what transpired and give the complete truth, I will tell you who to contact at Hobby Lobby. They are an excellent company and I for one won't allow anyone to defame their name without more specifics.
Something is amiss here. Superbowl I have to totally disagree with you, but this is a civil matter and the police are not going to get involved. It would never work the way you presented it.
If this poster will again post on here exactly what transpired and give the complete truth, I will tell you who to contact at Hobby Lobby. They are an excellent company and I for one won't allow anyone to defame their name without more specifics.
Posted by old fart on 2009-05-09:
Frenchie... do you represent the company??
Posted by madconsumer on 2009-05-09:
something surely is not being told here. i have shopped hobby lobby for several years. always been great to me.
if all else fails, sue em.
best answer frenchie!
if all else fails, sue em.
best answer frenchie!
Posted by superbowl on 2009-05-09:
Frenchie, that's for the police and DA to decide. If theft can be proven they can move it out of the civil system. If you would take time to read you would see what I said "see if they will let you file a theft charge". You "won't allow anyone to defame their name"? I agree with Old Fart, you on their payroll or something?
A quick search of Google on Hobby Lobby complaints brought back hundreds of hits. The OP is not alone with issues with Hobby Lobby. That being said I have bought RC stuff from Hobby Lobby for years and have never had an issue. That does not mean others have not Frenchie.
Or file a charge back Mad, LOL.
A quick search of Google on Hobby Lobby complaints brought back hundreds of hits. The OP is not alone with issues with Hobby Lobby. That being said I have bought RC stuff from Hobby Lobby for years and have never had an issue. That does not mean others have not Frenchie.
Or file a charge back Mad, LOL.
Posted by BokiBean on 2009-05-09:
Maybe you could bring your credit card statement in and show it to them...
Posted by Ponie on 2009-05-09:
I don't get it. What is the receipt for if you didn't get the merchandise? I don't get a receipt until after I pay and receive whatever I charged.
Posted by Frenchie on 2009-05-10:
Let's bring this post up to date:
No oldfart, I do not work for HL, nor does any of my family work for HL. Many members of my family and friends buy from HL and never a complaint only high praise.
Superbowl I must disagree with you as the police or DA will not get involved in this. I know because of how the law works and can you imagine this poster explaining something to them.??
Now to my statement that something is amiss with this post.
If it was valid why would not "Harley Babe" answer my previous post as I could positively give her/him the name of an officer at Hobby Lobby who would have definitely looked into this matter.
I just do not like an excellent company such as Hobby Lobby (one the best in this country) to receive this posters criticism on here if not truthful,
No oldfart, I do not work for HL, nor does any of my family work for HL. Many members of my family and friends buy from HL and never a complaint only high praise.
Superbowl I must disagree with you as the police or DA will not get involved in this. I know because of how the law works and can you imagine this poster explaining something to them.??
Now to my statement that something is amiss with this post.
If it was valid why would not "Harley Babe" answer my previous post as I could positively give her/him the name of an officer at Hobby Lobby who would have definitely looked into this matter.
I just do not like an excellent company such as Hobby Lobby (one the best in this country) to receive this posters criticism on here if not truthful,
Posted by BokiBean on 2009-05-10:
"If it was valid why would not "Harley Babe" answer my previous post ..."
Frenchie, a lot of posters post reviews and never check back. In fact, that's usually the case.
Frenchie, a lot of posters post reviews and never check back. In fact, that's usually the case.
Posted by Frenchie on 2009-05-11:
I agree with you "BokiBean". However I am not going to allow anyone to post on here attempting to defame an excellent comany (whether it be Hobby Lobby or another) and not challenge that post for accuracy.
I know M3C is mostly false posts and perhaps it is good reading and fun for some. For me I want to know about deceptive practices and companies. I only post on a very few selective topics and that is because I do want truth.
I know M3C is mostly false posts and perhaps it is good reading and fun for some. For me I want to know about deceptive practices and companies. I only post on a very few selective topics and that is because I do want truth.
Posted by BokiBean on 2009-05-11:
Frenchie, I like Hobby Lobby too, and I enjoy your posts..
I don't know about you, but I try not to let anything here get to me. It is just people, posting opinions and stories about their experiences. Hobby Lobby has a very good rep, I wouldn't worry about it at all. :)
I don't know about you, but I try not to let anything here get to me. It is just people, posting opinions and stories about their experiences. Hobby Lobby has a very good rep, I wouldn't worry about it at all. :)
Posted by Frenchie on 2009-05-11:
BokiBean, it is not that anything gets to me on here. It is merely when people lie when posting and attempt to damage the reputation of a very fine company. I will then stand up for that company Would any of us want our good name debased on M3C if it was all untrue? I will no longer post anything else on this thread.
Posted by BokiBean on 2009-05-11:
Frenchie, that's cool. But from here, there's no way to tell that they are lying.
Posted by Soaring Consumer on 2009-05-11:
People are posting on here to tell about their experiences with companies and to seek help to get a resolution for the problems that they are having with a company. This does not mean that they intend to hurt or defame the company, but a few bad employees can hurt one person's image of it, as the case here.
For all we know the OP simply disputed the charge and that was the end of it. I'd too be upset if somebody was intentionally posting false information about a company.
For all we know the OP simply disputed the charge and that was the end of it. I'd too be upset if somebody was intentionally posting false information about a company.
Posted by BokiBean on 2009-05-11:
Nicely put, Soaring.
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