Mexicana Airlines Complaint - Lying Thieves
MEXICO CITY -- If you have absolutely no alternative, then fly this airline, but don't check any bag that you hope to ever see the contents of again. In the past two months I have flown Mexicana to Guadalajara, and on both trips, I have had things stolen from by luggage on the return flight back to the US. The people handling baggage for this airline are beyond corrupt. It is like they consider anything they touch to be theirs and if you are stupid enough to check a bag, they get to steal whatever they want from you. Next, try filling a complaint with their office in Los Angeles - three emails, four phone calls and zero response - I mean zero !!! It's like, if they don't deal with you, you'll just disappear.
I would just once like to have a five minute phone conversation with Emilio Romano, the CEO of Mexicana. I wonder how he would feel after getting back home from a Mexicana flight, only to discover that anything of remote value had been stolen from his luggage.
This is no joke - these people are lying thieves when it comes to dealing with your checked baggage, and they will do nothing after the fact to even acknowledge that it happened. You do business with them at your own peril!!