Staples Complaint - Mailmate Shredders & Product Replacement Plan
NEW YORK, NEW YORK -- STAPLES Mailmate shredders are not reliable. I would never buy another one. I bought one last year and within the year it broke right away. The replacement shredder also stopped working in two months.
When I went back to Staples to replace the second one, they said that model has been discontinued.
It was still within 1 year since the purchase and since the product replacement plan does not take into effect until 1 year from date of purchase, I was told to call Staples service department... in the end they asked me to ship the shredder to Staples for repair... the cost of shipping was not worth it.
I waited until the product replacement plan took into effect this week... Went back to Staples to inquire about replacement... I was told that when the first one broke and I was given a replacement shredder that the product replacement plan is now null...
Totally does not make sense... I thought the replacement plan is activated after the one year Staples warranty is up.
Bottom line... DO NOT BUY STAPLES BRAND SHREDDERS NOR ANY PRODUCT REPLACEMENT PLANS... THEY ARE NOT WORTH IT!