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1-800-Flowers.com Complaint - Thanks 1-800-Flowers For Ruining Another Gift!

Complaint
Review by littlemama on 2009-05-09
My husband buys me flowers on a regular basis and has used 1800FLOWERS. COM for several years. It had always been a great experience UNTIL 2-14-09. He'd ordered me roses and a box of chocolate. I had been out all day and when I got home there the flowers were leaning against the door where they had been for several hrs in the cold. They were wilting and turning brown AND there was NO chocolates. I called to get it taken care of and the guy was really nice and handled it immediately (full refund & $20 GC) But then I was wary of them.

So for Mothers Day a friend sent me an arrangement (I got it 5-7-09) Some flowers looked good others were turning brown. THEN my husband again sends me an arrangement (5-9-09) and b/c of the last time not getting everything I checked his confirmation email.....only to find that they sent a totally different arrangement that cost a lot less! I spent over 1 1/2 hrs on hold, got disconnected and had to wait again!, talked to 3 people who couldn't care less and who tried to say they'd call me back instead of dealing with the issue and then offered 5% back...which did NOT cover the price difference!

And to top it off most of the flowers were wilted and the ones that weren't were roses that were only the circumference of a little bigger than a quarter! PLUS what they listed on the sheet I signed when they dropped it off STILL wasn't what I received! They had substituted cheaper flowers and left out the really nice ones! Thanks 1800flowers.com for screwing up 2 holidays worth of gifts from my husband!

Oh and how they resolve this one...I can have a redelivery & give them the crap ones back but do I have confidence these will be better? Hell no! And after going through all of this they took a nice gesture from my husband and turn it into something I will look back on with anger. I will now and forever tell anyone and everyone I know to stay away from this company!
Comments:
Posted by DebtorBasher on 2009-05-10:
The delivery and the condition of the flowers are not the fault of 800-flowers...if they were of poor quality, your complaint should be with the florist that sent the arrangement(s). However, it's important to let 800-flowers know about this, and let them know which florist delivered it because if they get enough complaints about a specific florist, they will stop using them. In the past, the few times I was not satisified with the arrangements I got, I let them knwo at 800-flowers and they sent a new arrangement and sometimes a coupon to use in the future. But they WILL work with you to try to make things right. I admit, being disappointed on a holiday and getting a replacement days later isn't the same as getting it right the first time, but at least they DO make good on it.

If you want to reach a live represtative...call 800-716-4851 and enter #2 at each prompt. You'll be able to speak with someone, instead of automative service.
Posted by DigitalCommando on 2009-05-10:
"Hi, and thank you for calling 1-800-flowers, dead flowers- press 1, missing petals - press 2, poison ivy - press 3, did your flowers contain a sprinkling of japanese transistor radio parts? - press 4, A 1978 version of the Khama Sutra? - press 5, to be directly connected to the DB hotline press 0 now.
Posted by DebtorBasher on 2009-05-10:
LOL DC!
Posted by littlemama on 2009-05-10:
DebtorBasher:
I DID let 1800flowers know that it was the florist. I was basically told oh well who cares! I DID call to talk to someone...and sat on hold for 2 hours! And I TOTALLY disagree that they are not responsible. My husband bought through 1800FLOWERS and they then contract that job out. If it's unsatisfactory then THEY are responsible and then can take action with their subcontracting florist. And like I said the 1st time they messed up it was taken care of no problem but this time they have made me so angry that I will make sure to tell everyone NOT to use them at all!
Posted by DebtorBasher on 2009-05-10:
Thanks for clearing that up. As I said, if they get enough complaints about a specific florist, it is then their responsiblity to stop using them becasue after all, it's their name on the products as well.

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