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Subway Informative - Subway 10 EASY Steps!
DETROIT, MICHIGAN -- I've been an employee of Subway for nearly 5 months now. I'm young but have been in the industry of customer service for nearly 4 years and have never battled more outrageous customers in my entire experience.
To start, I'd just like to remind our valued customers the we, behind the counter, are human beings like you. We work because we have to, to make a living. You might assume that all we do is make sandwiches all day which shouldn't be that hard. In all honesty we work our butts off. Have a little respect for that when placing your order. Do you know what it's like to have 15 customers in line, 2 people on the clock and not enough bread baked? It gets pretty stressful around there.
Here are some tips on how to make your Subway experience a little more enjoyable -
Step one: Decide how many subs you'll be ordering. In my case, it's easier to get all of the breads cut before I start making the actual sub. Our secret goal is to help you build your sandwiches all at once because we want you out as quickly as possible (Thanks! Come again! :D)
Step two: If you haven't decided yet and still need time to browse our menu please step aside and let the person behind you order. This makes everything run a bit smoother.
Step three: Finally decided? Oh! But your phone is ringing, I bet it's important! Listen, Subway is the sort of restaurant that requires full customer and employee attention. I can't help you if you're in mid-conversation with Peter the pool boy. Hang up the phones, people!
Step four: Take advantage of the many signs stuck to the glass of our meat and vegetable unit. Those signs have everything you need to know written on them complete with pictures! ie bread, cheese, veggies etc.
Step five: Please understand that there is a very large sheet of glass standing between us, so speak up.
Step six: When requesting your veggies, don't just point. We're looking at two different angles so even though you think you're pointing at onions, it looks to me like you're pointing at black olives. Be verbal about it.
Step seven: If you'd like "the works" on your sandwich please note that the Hot and Mild peppers are not included so you need to ask for them. This is also explained on that little convenient sign stuck to the glass that I mentioned earlier.
Step eight: No, I don't know what sauce would taste good on your sandwich. Different strokes for different folks!
Step nine: When you get to the big bad register please keep your cool when charged for your double meat and double cheese. The cost of these items are usually explained as soon as you asked for them at the beginning of the line.
And Finally, step ten: Remember, you're asking someone you don't know to make your food so my advice to you is to be courteous to that person. Don't bite the hand that feeds you!
Hope this helps!
To start, I'd just like to remind our valued customers the we, behind the counter, are human beings like you. We work because we have to, to make a living. You might assume that all we do is make sandwiches all day which shouldn't be that hard. In all honesty we work our butts off. Have a little respect for that when placing your order. Do you know what it's like to have 15 customers in line, 2 people on the clock and not enough bread baked? It gets pretty stressful around there.
Here are some tips on how to make your Subway experience a little more enjoyable -
Step one: Decide how many subs you'll be ordering. In my case, it's easier to get all of the breads cut before I start making the actual sub. Our secret goal is to help you build your sandwiches all at once because we want you out as quickly as possible (Thanks! Come again! :D)
Step two: If you haven't decided yet and still need time to browse our menu please step aside and let the person behind you order. This makes everything run a bit smoother.
Step three: Finally decided? Oh! But your phone is ringing, I bet it's important! Listen, Subway is the sort of restaurant that requires full customer and employee attention. I can't help you if you're in mid-conversation with Peter the pool boy. Hang up the phones, people!
Step four: Take advantage of the many signs stuck to the glass of our meat and vegetable unit. Those signs have everything you need to know written on them complete with pictures! ie bread, cheese, veggies etc.
Step five: Please understand that there is a very large sheet of glass standing between us, so speak up.
Step six: When requesting your veggies, don't just point. We're looking at two different angles so even though you think you're pointing at onions, it looks to me like you're pointing at black olives. Be verbal about it.
Step seven: If you'd like "the works" on your sandwich please note that the Hot and Mild peppers are not included so you need to ask for them. This is also explained on that little convenient sign stuck to the glass that I mentioned earlier.
Step eight: No, I don't know what sauce would taste good on your sandwich. Different strokes for different folks!
Step nine: When you get to the big bad register please keep your cool when charged for your double meat and double cheese. The cost of these items are usually explained as soon as you asked for them at the beginning of the line.
And Finally, step ten: Remember, you're asking someone you don't know to make your food so my advice to you is to be courteous to that person. Don't bite the hand that feeds you!
Hope this helps!
Comments:
Posted by Buddy01 on 2009-05-10:
Unbelievable that people actually get upset if they are charged for double meat and double cheese. If there was no charge then everyone would be ordering double. Amazing what people think they are entitled to.
Posted by Starlord on 2009-05-10:
Excellent post. Most of the items covered by this person are simple common sense. Sadly, many don't display common sense. I hear all the time, people saying, "Well, why don't they put up a sign?" I can tell you as a former police officer, people do not read signs. I worked an accident once where a young lady T-boned a station wagon with a family. She said there was no 'Stop Ahead' sign. At the intersection were two four foot by four foot stop signs that even a blind person would not have missed.
Posted by jktshff1 on 2009-05-10:
I thought this was an excellent post also until I got to the threat at #10.
Posted by madconsumer on 2009-05-10:
great review!
i especially liked #10.
very helpful.
i especially liked #10.
very helpful.
Posted by BokiBean on 2009-05-10:
When I go to Subway, even I get impatient with customers in line. I dunno how employess handle it. The cell phone thing would drive me nuts. Good review.
Posted by Alain on 2009-05-10:
Good post. I think I'm actually the type of customer Subway people like. Sandwiches are good and thanks to those that make 'em.
Posted by jktshff1 on 2009-05-10:
yea mad, I guess that's a good piece of info to have! LOL
Posted by Face to Face on 2009-05-10:
Id rather have a good sandwich,which is why I rarely go to Subway
Posted by Soaring Consumer on 2009-05-10:
My local Subway (just around the corner) has very friendly employees and makes very good food.
Voted helpful.
Voted helpful.
Posted by JohnInSoCal on 2009-05-10:
You had me in total agreement until you posted number ten. Threats of food tampering are not acceptable in any circumstance. You should have stopped at number nine.
Posted by Hattiie on 2009-05-10:
Jkts, I didn't intend for it to sound threatening. I think it's a good piece of advice to have when going to restaurants.
Posted by Hattiie on 2009-05-10:
John, it's impossible to tamper with food at Subway. Your sandwich is made right in front of you. What I meant was, if you're going to order food, be respectful of the person making it for you. We're not slaves, we just make sandwiches. Sorry if it sounded threatening. Again, not my intention.
Posted by JohnInSoCal on 2009-05-10:
Thanks for clarifying. I hear what you are saying about not being able to tamper with individual sandwiches because they are made in front of the customer. However, we're not in the back when the veggies are being sliced. We're not watching as the dough is placed into pans to be baked... and so on. I am not suggesting that you would, but there are fast food workers that are warped enough to tamper with food as a pay back. There was a Domino's post a few weeks back as well as an apology because of a video that made it onto YouTube. Check out Domino's posted apology.
http://www.youtube.com/watch?v=7l6AJ49xNSQ
So, in a nutshell, it does happen.
http://www.youtube.com/watch?v=7l6AJ49xNSQ
So, in a nutshell, it does happen.
Posted by littleyaya on 2009-05-10:
I go to Subway a lot cause it's the only fast food I really like (besides Mcdonalds egg mcmufins and iced coffee). I have found that Subway employees are the more nicer fast food workers. I am also respectful of them. I think a lot of people look down on fast food employees and so they are rude or forget their manners. I think everyone should work in fast food at least once in their life. Then maybe customers would be more pleasant and respectful, and in turn, the employees would be more pleasant and eager to do their jobs.
Posted by jktshff1 on 2009-05-10:
Hattiie, Thanks for coming back with your comments, I understand.
Posted by PepperElf on 2009-05-12:
you mean I'm NOT suppose to stand in the middle of the line and pick out my sammich for 10 minutes?
jk!
Awesome review. You're making me hungry for some subway, lol.
my take on veggies "everything including the hot ones" (that's one tasty sammich!)
unless they have that red hot pepper paste stuff... that I don't like, but I've only seen one or two that carry it..
=)
jk!
Awesome review. You're making me hungry for some subway, lol.
my take on veggies "everything including the hot ones" (that's one tasty sammich!)
unless they have that red hot pepper paste stuff... that I don't like, but I've only seen one or two that carry it..
=)
Posted by timmer on 2009-06-12:
A very good post! I wish more employees would come out and talk about they're experiences at work. There are times when it is astounding how rude people can be when ordering food. I wish everyone who goes to subway would read your post. Thanks!
Posted by Principissa on 2009-06-12:
I went to subway the other day for lunch with the kids, I felt so bad for those poor folks working there. One person held up the entire line because she was talking on her phone getting everyone's lunch order, then got mad because the girl asked her to step aside so other customers could order since she wasn't ready. Then the guy paying got upset because he was being charged for double meat.
Seriously I don't know how you folks put up with it.
Seriously I don't know how you folks put up with it.
Posted by klobbersaurus685 on 2009-09-21:
I understand customers can be and are rude to you. But this is a two way street and there are always two sides to every story. You do sound like you are a good employee, but I have not been to subway for 3 years and have no intention of ever going back.
I was waiting to add toppings to my order and the employee was making the person in fronts sandwich. She had lettuce on it and then asked for salt and pepper, but the girl grabbed the wrong container and put on oregano. She caught her mistake and just dumped the lettuce back into the lettuce tub. Both I and the person in front of me watched, amazed at what she was doing. The employee stirred up the lettuce and put 'new' lettuce back on the sandwich.
I proceeded to step out of line and go to the pizza joint next door.
I was waiting to add toppings to my order and the employee was making the person in fronts sandwich. She had lettuce on it and then asked for salt and pepper, but the girl grabbed the wrong container and put on oregano. She caught her mistake and just dumped the lettuce back into the lettuce tub. Both I and the person in front of me watched, amazed at what she was doing. The employee stirred up the lettuce and put 'new' lettuce back on the sandwich.
I proceeded to step out of line and go to the pizza joint next door.
Posted by Jazzin on 2010-01-21:
Good God, I had a good laugh reading Hattiie's 10 steps!
(And I own a Subway in the Tampa Florida area!)
Good to see some consumers are in tune with what we deal with from behind the counter.
Hattiie...My crew is gonna love reading this. Thanks.
(And I own a Subway in the Tampa Florida area!)
Good to see some consumers are in tune with what we deal with from behind the counter.
Hattiie...My crew is gonna love reading this. Thanks.
Posted by Eddie on 2012-08-24:
I completely agree with this post. We customers need to know our place because THEY are making OUR sandwiches. If it wasn't for THEM, WE would have NO damn sandwich, now would we? No. Cmon, people. Stop being so selfish. Give these poor employees a freaking break. They don't want to be bothered. They have enough work to do as it is. I for one would like to help out this business and help alleviate some of the stress of their employees by not forcing them to make my sandwich, and taking my money to one of the other nearby businesses and have their employees make my food instead.
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