Subway Informative - Subway 10 EASY Steps!
DETROIT, MICHIGAN -- I've been an employee of Subway for nearly 5 months now. I'm young but have been in the industry of customer service for nearly 4 years and have never battled more outrageous customers in my entire experience.
To start, I'd just like to remind our valued customers the we, behind the counter, are human beings like you. We work because we have to, to make a living. You might assume that all we do is make sandwiches all day which shouldn't be that hard. In all honesty we work our butts off. Have a little respect for that when placing your order. Do you know what it's like to have 15 customers in line, 2 people on the clock and not enough bread baked? It gets pretty stressful around there.
Here are some tips on how to make your Subway experience a little more enjoyable -
Step one: Decide how many subs you'll be ordering. In my case, it's easier to get all of the breads cut before I start making the actual sub. Our secret goal is to help you build your sandwiches all at once because we want you out as quickly as possible (Thanks! Come again! :D)
Step two: If you haven't decided yet and still need time to browse our menu please step aside and let the person behind you order. This makes everything run a bit smoother.
Step three: Finally decided? Oh! But your phone is ringing, I bet it's important! Listen, Subway is the sort of restaurant that requires full customer and employee attention. I can't help you if you're in mid-conversation with Peter the pool boy. Hang up the phones, people!
Step four: Take advantage of the many signs stuck to the glass of our meat and vegetable unit. Those signs have everything you need to know written on them complete with pictures! ie bread, cheese, veggies etc.
Step five: Please understand that there is a very large sheet of glass standing between us, so speak up.
Step six: When requesting your veggies, don't just point. We're looking at two different angles so even though you think you're pointing at onions, it looks to me like you're pointing at black olives. Be verbal about it.
Step seven: If you'd like "the works" on your sandwich please note that the Hot and Mild peppers are not included so you need to ask for them. This is also explained on that little convenient sign stuck to the glass that I mentioned earlier.
Step eight: No, I don't know what sauce would taste good on your sandwich. Different strokes for different folks!
Step nine: When you get to the big bad register please keep your cool when charged for your double meat and double cheese. The cost of these items are usually explained as soon as you asked for them at the beginning of the line.
And Finally, step ten: Remember, you're asking someone you don't know to make your food so my advice to you is to be courteous to that person. Don't bite the hand that feeds you!
Hope this helps!