T-Mobile Compliment - I Love T-Mobile! (3 Years Loyal)
I have been with TMobile for 3 years. Before that I was with Sprint, US Cellular, and At&T.
First off, they beat the competition by FAR! They have the BEST customer service of any company I've ever worked for! I don't understand why I saw so many negative complaints on here. Today, I had to call customer care. I got a native English Speaker as I ALWAYS DO THANK GOD! (Sprint, I would ALWAYS get someone who did NOT speak English reading a script) Anyhow, I had a question for them to help me because my husband is in boot camp. Though I am the primary account holder, I am not really able to pay our bill for the next 3 months, but I did NOT want to lose them as my provider and I'm sure they did not want to lose me as a customer as they tell me every time I call "thank you for being a loyal T-Mobile customer"
Anyhow, the nice gentlemen offered me several options to help me find options for this situation. He even offered me all of the advice that a friend would...such as a slight suggestion "If you could pay this time, you might be able to draw out the last 2 months without getting a disconnect though I would not advise that because you probably want to keep connected"
Since I was not really happy for that option he asked if I would maybe want to suspend my account for 3 months with something called a "seasonal suspension". This is an option they have for people who are leaving the country. Anyhow, instead of paying 180, I could just pay 30. If I went to a pay as you go or per month company it would help lower my monthly bills.
This is just an example of the EXCEPTIONAL customer service that I ALWAYS get with T-Mobile. I have only been mistreated ONCE when calling customer care in the 3 years I've been with T-Mobile. I was in the store calling, it was the only time I got a disconnect. The man that was helping me in the store, heard the way that they were talking to me and apologized sincerely. He then offered me $100.00 credit on my account for the mistreatment. I called later to complain about the people who had talked to me before...not that I wasn't satisfied with the credit : ) but I did want to make sure these people would not talk to other customers this way. Anyhow, I was apologized to and he put a complaint through while I waited on the phone. This guy was very sincere and said that T-Mobile does not want to be represented like that and he is happy when loyal customers call to let them know about these things. He saw the credit on the account and said, "I have never seen that! They must have really mistreated you!"
Anyhow, there are going to be bad seads anywhere and that includes from the customers themselves! If you call TMobile and are nice every time, then they will be nice back. If you start yelling at them right away, the representative doesn't deserve that. Just TALK to them and they are AlWAYS willing to go ABOVE and BEYOND!!! I'm so happy to have them as my provider!!! : D