Home Depot Complaint - Stay Away, Stay Far Away
CANTON, OHIO -- Stay away from the Home Depot for anything other than basic carpet installation. We had a carpet runner and steps that also needed installed, and it extended the installation period to over 3 months and it's still not right. The Home Depot talked us into an anti-skid backing on the runner, and then the sub-contractor told us they can't install such a backing on the carpet we purchased. The Home Depot never let us know what the resolution would be (not even a credit!). Then, we were talked into a tack & turn installation on our steps and we were once again told by the sub-contractor that this carpet wouldn't accommodate that. Again, no word from the Home Depot. We called over and over again and talked to 4 different store managers as well as the flooring manager. Every time we asked for a call to update us on the progress of the project or an exact installation date, we never received a call back.
We finally had to resort to dispute the charges with our credit card company, and after producing all kinds of documentation, we lost the "battle." The Home Depot actually made up a project tracking report that was inaccurate and had obvious contradictions in it.
Due to this, we have stopped shopping at the Home Depot and are sticking with Lowe's exclusively. That's over $10k per year the Home Depot will lose of our business, and none of the store managers seemed to give a hoot. So, ciao, Home Depot! I hope all those reading this post will heed the warning.