British Airways Informative - Can't count on them for travel
BOSTON, MASSACHUSETTS -- Have you ever flown an airline that issues you a boarding pass with an assigned seat and then 5 minutes before the plane departs tells you that you are not flying? That’s exactly what happened to me.
I am a seasoned traveler. As a CEO of an American software company I fly quite a bit. Never in my 20 plus years of flying had I ever had an experience like this one.
When I asked repeatedly to speak with a supervisor ( Lisa Mollenauer ), who eventually showed up 25 minutes later, I was told that “we are overbooked an a person with a higher priority (whatever that means) was given your seat” I again emphasized that I was given a boarding pass with an assigned seat. The only thing the supervisor could say is “a mistake was made”. She did not even offer to rebook me on a later flight or provide hotel accommodations. Not a thing.
I have asked the supervisor for a customer complaint card to which she replied, “ What do you think we carry them around with us?”. I kept persisting and eventually I was offered what looked like a business card with a tittle of “Customer Relations for USA residents. The card had a New York address and a fax number. Conspicuously a phone number or even an email address was missing. “Does this airline want to talk to its customers”, I thought to myself. The answer is obviously – not really.
From this point forward I and all employees of our company will never fly British Airways again.