Wachovia Corp Complaint - Harassing Calls - Mortgage
During these hard financial times, you would think that people, especially those in the financial industry, would be understanding and customer friendly. That is not my experience with this Bank. Unfortunately, I am one of those people who have fell on hard times and unfortunately have to short sale my home. I have taken all the legal steps necessary to proceed with this.
In addition, I have even applied for the Obama’s Loan Modification plan with the hopes of trying to hold onto my home, which he put in place to help the Citizens of the US, but in my experience so far these banks are truly not following this plan and that is very sad!
To my surprise, this bank is relentless and rude. I receive anywhere from 3 to 8 calls on a daily basis from this bank. Each time, I direct them to my attorney as he is handling my financial matters. In addition, they have been notified directly by my attorney that he is representing me. Still, they insist on harassing me with their rude, obnoxious phone calls.
What I don’t understand is that they are going to receive the same answer each time they call. They are aware of the situation and have been legally notified. So, why then would they continue to harass a customer!
These calls have upset my children and I am at the point of disconnecting my phone. The representatives are verbally nasty and refuse to listen. As a matter of fact, I have had some of them actually talk over me when I am trying to tell them that they need to contact my attorney.
What callers like this need to understand, is that they have no idea what the person on the other end of the phone is going through such as death in the family, sickness, loss of job, financial setbacks, etc. If they were in a bad situation, I am quite sure they would not want to be spoken to in the manner they do. My hopes for these rude individuals is that they are never faced with tragedy that will change their lives forever and have to deal with unsympathetic callers.
Continuously calling a customer numerous times everyday and being rude and nasty to the customer is not going to change the person’s financial status. It only adds to the stress that the individual and their family are dealing with. Do they really think that any of us going through these times want to be in this situation? Do they really think that people who had excellent credit scores want to see these scores drop? Do they really think that a single mother of two children and two dogs want to be homeless?