FTD.Com Complaint - Don't Count On Them For A Special Occasion!
TEXAS -- I always thought that FTD was top of the line when it came to floral delivery... after all, they've been around a long time. However, I will never, ever again count on them to deliver flowers! Too bad that I didn't know of all the bad experiences from others on the internet before it ruined my Mother's Day surprise for my mom!!
I ordered over a week early to ensure no last of the minute mess-ups....Flowers never showed up and I received no message from them..I had to call my mom and spoil the surprise..They were going to send a replacement order(that I had to pay again for), but that also never showed...Still waiting for replacement order number 3..(which, again I had to pay for but at a discount this time)..But the damage is already done since it never made it for Mother's Day!! They charged us three separate times for these orders and said the other 2 "screw-ups" would take 3-5 business days to refund...
So far, no credits to my bank account and a Whole Lotta Money deducted for some flowers that never even showed up!!! (They did call my mom to apologize for the error...but that was even more embarasssing!!!)