AT&T Mobility Complaint - They Keep Money Paid???? On What Basis???
NEW YORK CITY, NEW YORK -- I have - correction: DID have - a Go plan which meant I prepaid amount the 1st of each month. The amount I chose was $49.99. I noticed I had a balance of around $49.00 and have had it for awhile. This month, I called them wondering if I could just use the balance - THAT THEY HAD ALREADY CHARGED TO MY CREDIT CARD - to make calls since this is what I normally paid.
First phone call - I was hung up on. Second phone call - I got someone that didn't know. Third phone call - I connected with someone that said sure!!! All he had to do was cancel the prepayment for the month!!! This way I could use up the balance on phone calls this month!!! Then towards the end of the month, I would call back and enroll back in the prepayments!!! I was like whoopppeee!!! This was on May 5th.
I kept getting text messages from AT&T, so I figured my phone was working, but this morning, I got an email that my phone wasn't working. I was like what? Tried the number and it's been cut-off. I called up AT&T to find out what happened, and was informed, not ONLY did they cut off my service, but they KEPT THE MONEY!!! I was like, huh??? How can you legally do that? If you pay for services and those services are not rendered, you either have to render the service or return the money??? The android on the phone - Kelsey Preston - said that that's not how it worked.
It seems AT&T does have the right - in their own mind - to keep money that they have no right to since they are not providing a service! I said that number 1, it's illegal and number 2, I relied on THEIR representative - an employee that THEY chose to represent their company - to supply me with the correct information, and she said, "Well, I don't know that!" I said well, aren't there records of my calls? She said yes. I asked her whether she thought it was just a coincidence or serendipity that I called at the precise time that there was supposed to be a payment? She said - I quote - "Our customers are always doing strange things - I really have no idea why they do things."
It's nice to know that this employee thinks that customers that call up about their money being ripped off are "strange" for doing so. The end result was that she couldn't handle the simple problem I outlined to her - nor did she make any attempt to correct it. I didn't even want to particularly switch services at this time! I just wanted things rectified. Now this leaves me getting a new wireless provider, suing them in small claims court and putting a block on the money charged on my credit card. I figure somebody hauling their butt down and making an appearance in court is going to cost AT&T more than $50 bucks, and maybe I'll Win by default if they don't appear.
All this hassle for $50??? Plus I missed a job because the phone was not working. I'll tack that on the small claims charge.
It's funny that when I asked her to correct the situation especially given the economy and told her I couldn't afFord to lose the money - or the job - that she said she couldn't because she was an employee of AT&T and needed to do what they told her. I asked her if she wasn't a human being first and she said no, she was an employee.
There's your answer as to why things have gone to hell in a hand basket.