Secure Horizons Complaint - Absolutely Horrible!
Amazingly horrible, Secure Horizons canceled my 87 year old father's coverage claiming he "moved out of the service area" when in fact he changed LOCAL care givers. For 8 weeks they said they'd "make a determination" but never did. Every time I called I had to start over. I was never able to speak to a supervisor. Week 8 they said they could not discuss his case unless I faxes a Power of Attorney. NOW they want this? It is really unbelievable what they put us through. How can they do this legally? And, yes, finally we are going to the Calif Insurance Commission and every other advocate group.
My advice: AVOID THEM at all costs!