Sam's Club Complaint - Rude Behavior From Sam's Employees Toward Regular Customers From The Bakery Department
CARY, NORTH CAROLINA -- I usually get some bakery items from Sam's Club on a daily basis. They usually remind you to pick up your items if you forget to or if you are late. I was late this one time and they did not call me. I went in the next day to pick up my item and the employee at the bakery department rudely yelled at me about being there on time or they put your items on the shelves. Since my orders are different then they make regularly, they usually save the item for me or call me to remind me that I need to pick my order up. I got my item from the shelf and bought it. The next time I had to place the same order again I called the bakery department and the same employee that was very rude picked up. As I started placing my order, she rudely interrupted and yelled at me and said "MY MANAGER TOLD ME THAT IF YOU WON'T PICK UP YOUR ITEM THE NEXT DAY WE WILL PUT YOUR ITEM ON THE SHELF BECAUSE YOU ALWAYS DO THAT!" I have only been late ONCE about picking up my order so not ALWAYS. Second, they usually call the customer to remind them about the order but they did not and instead spread the rumor among the other staff members that I never pick up my order after placing it. This is not true at all. They need to learn how to talk to their customers and not blame them falsely without any reason.
I went to pick up my order the next day. My order was supposed to be ready at 10:00am. I arrived there at 9:45am. Another customer was also there and she too had placed an order to be ready around the same time. But neither of our orders were ready. After waiting for 45 minutes and finally receiving my order I came to realize that they were still warm, even though they were covered with the plastic. You could see the moisture in the plastic covering them. At the cash register, the cashier realized that too and said oh these are warm. Went I opened the package, I had never seen such worse muffins from Sam's club.
They were as hard as rock.
I think the bakery department needs to get more training on how to behave with a customer and they need a lot of manners especially that one girl who yells at her customers and spreads around false accusations. I was a regular customer and went there at least thrice a week but now after this horrible experience I am thinking about whether or not to renew my membership or go back there again.
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