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Toro Parts Complaint - Beware Of Toro Parts

Review by happyguy2 on 2009-05-11
Bought a used Toro riding mower, Model 71199, which needed a blade, blade stiffener and belleville washer. This last part puts pressure on the blade and acts like an override clutch when hitting something solid. So I ordered these parts, with a 20% discount and 50% off shipping. The 20% off the parts price didn't work although the 50% off shipping was granted. But the real problem was that the plastic sack with a label claiming to have belleville washers, part no. 2390-465, contained two lock nuts, about 7/16, nc. There is a difference!

But Toro parts does not have a toll-free number and from my experience asking about the missing 20% discount, does not answer email either unless it includes a valid credit card number.

Knowing what I know now, I would have gone to the local Toro dealer. And now I know why the person I bought it from replaced it with a John Deere.
Comments:1 Replies - Latest reply on 2009-05-11
Posted by BokiBean on 2009-05-11:
I'm shocked, I thought Toro would do better than this..helpful review.

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