Florist Express Complaint - The Absolute Worst Place To Get Flowers
MIAMI, FLORIDA -- I'm typically not a person who complains and am extremely patient... But this company caused me all sorts of anxiety problems!
For starters, I made an order with them a WEEK before Mother's Day, paying an extra $13 to have it DELIVERED by Mother's Day. These people were so quick taking my money out of my bank account, unfortunately that's their top priority, not customer satisfaction.
Mother's Day passed, and my grandma didn't receive her orchid arrangement from these people. So I called customer service, and they hung up on me twice. FINALLY I was able to get in contact with a human being. On the bright side, the lady was very nice, but she didn't sound real sure on what was going on. She told me that she tried getting in contact with the florist in my area and couldn't, but left a message. And she told me if the flowers aren't delivered by tonight, it would be delivered by the next MORNING.
To make a long story short, I practically had to stalk these people to figure out that the florist in my area totally ignored my order.
So to compensate for the delay, they would "upgrade" my order and include an apology along with the Mother's Day card.
When I saw the flowers that my grandma finally received, they were pretty average and far from an upgrade... The flowers were "kinda" pretty, but not $70 worth. And the card was an absolute disaster. I was expecting it to be this neatly typed up message. Instead I got a card that read something like this: "To the best grandma in the Happy Mother's Day Love, (my grandmother's nickname-- not my name)" written on a post-it like note in horrible chicken scratch!
I will NOT do business again with these people and I suggest you don't either, unless you're happy with mediocre flowers and a butchered post-it "card".