Charmin Complaint - Inconsistency of access to product
LACEY, WASHINGTON -- I have been using Charmin Freshmates for about three years now, and prefer it by far to any similar product on the market, However, Charmin needs to do something about the consistency of getting the product out of the package. When I first started using Freshmates, you unwrapped the product and put it in the plastic tub, and it was easy to get the individual sheets out. Then someone had the bright idea of leaving the product in the plastic wrapper with a peel-off closure, and the whole package went in the tub. Since that change was made, about 2/3 of the packages do not bring the next wipe into position, like facial tissue boxes do. When you pull one and it pulls the next one up into position, it is nice. When it doesn't, however, it is a pain to try to figure out which direction the product is folded and get one out of the package.
Come on, you make those cute bear commercials, you can do a better job of packaging your products.