Hyatt Hotels Complaint - Avoid Hyatt Summerfield Suites, Plymouth Meeting, Pa.
PLYMOUTH MEETING, PENNSYLVANIA -- Traveler beware -- if you choose this place, you'd better be sure you haven't left anything behind, because you can forget a) getting it back and b) being treated with courtesy and professionalism when you call to report that you've forgotten something. I left a pair of expensive running shoes in my room. I knew exactly where I left them. I called the night I left and was told housekeeping wasn't in so the room couldn't be checked. That was my first clue that no one at that hotel gives a damn about customer service. I was promised a call back the next day. I didn't get it. When I called again, I was told housekeeping didn't find anything, which is borderline miraculous. I suspect the relative of a housekeeper is enjoying himself some nice, free running shoes as I write this.
I placed a total of four phone calls, and not once did I get the sense that anyone there wanted to be bothered. I made a mistake and now I'm paying for it. I got ripped off. If you're not careful, you will be, too.