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Hyatt Hotels Complaint - Avoid Hyatt Summerfield Suites, Plymouth Meeting, Pa. - Hotel
Complaint
PLYMOUTH MEETING, PENNSYLVANIA -- Traveler beware -- if you choose this place, you'd better be sure you haven't left anything behind, because you can forget a) getting it back and b) being treated with courtesy and professionalism when you call to report that you've forgotten something. I left a pair of expensive running shoes in my room. I knew exactly where I left them. I called the night I left and was told housekeeping wasn't in so the room couldn't be checked. That was my first clue that no one at that hotel gives a damn about customer service. I was promised a call back the next day. I didn't get it. When I called again, I was told housekeeping didn't find anything, which is borderline miraculous. I suspect the relative of a housekeeper is enjoying himself some nice, free running shoes as I write this.
I placed a total of four phone calls, and not once did I get the sense that anyone there wanted to be bothered. I made a mistake and now I'm paying for it. I got ripped off. If you're not careful, you will be, too.
I placed a total of four phone calls, and not once did I get the sense that anyone there wanted to be bothered. I made a mistake and now I'm paying for it. I got ripped off. If you're not careful, you will be, too.
Comments:
Posted by Anonymous on 2009-05-12:
I doubt a relative is enjoying the shoes. They were probably sold in a second hand shop for $10. That's what happens to most 'lost or abandoned' personal property at hotels.
Posted by Anonymous on 2009-05-12:
We stayed at a Hyatt in CA a while back,we were in a rush to get going in the morning and forgot our daughters favorite pink blanket...We called when we noticed what we had done,they were great they sent someone to the room right away and when they found it,gave us a call to advise.When we got back from vacation there was the blanket sitting on our front porch in a UPS box...
Sounds as if the location you speak of could use a new manager
Sounds as if the location you speak of could use a new manager
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