Budget Rent-A-Car Complaint - Budget Car Rental--Bogus Fuel Charge out of MCO, Orlando Int'l Airport
I rented a vehicle for vacation in Orlando, Florida through Priceline.com. I put in a name-your-own-price and Budget Car Rental accepted it. I PRE-PAID FOR THIS RENTAL A MONTH BEFORE I ACTUALLY RENTED THE VEHICLE. This part of the transaction went smoothly.
On May 02, 2009, I RETURNED THE VEHICLE W/ A FULL GAS TANK filled up to the brink no more than a couple miles from the airport. I returned it to a Budget employee at the airport who checked the vehicle and the GAS GAUGE and then printed me a receipt from his hand-held scanner showing a BALANCE OF ZERO DOLLAR (since everything had already been pre-paid a month in advance). When I got back to Seattle, Budget sent me a bill charging me for a full supposedly empty Hyundai Accent's tank which has a maximum capacity for 11.9 gallons. I was billed $89.22 for fuel charge which was listed under the category of "@ NON PKG ITEMS". This AMOUNT WAS SHOWN AS ZERO on the ORIGINAL RECEIPT under the same category "@ NON PKG ITEMS" that I'd obtained at the airport.
The whole process has consumed about half of my day waddling through endless waiting on several 1-800 number lines and eliciting the help of a local Budget representative to no avail.
I am very upset about this. The error made on Budget's part in Orlando or the actual theft of Budget's resource by a Budget employee by passing the buck onto me is very egregious and unacceptable. It has cost me tons of valuable time trying to correct the issue.