Nationwide Corporation Complaint - Still Waiting For An Explanation And Phone Call
UPPER DARBY, PENNSYLVANIA -- In March I requested a reduced premium for my 10 year old vehicle from a Nationwide agent, DiSipio Agency, in Upper Darby, PA. I got an appt. on April 22! It took that long to get a response.
I then found out that I was paying almost 50% more for my coverage. I immediately switched to AAA's.
Nationwide then charged me $73.55 for cancelling in mid-term. I waited until the due date to cancel. I paid everything I owed Nationwide. I was a customer for over 40 years.
That means nothing to Nationwide. I called Nationwide and filed a complaint for poor service from the agent. I received a case #, and was told I would get a call. I'm still waiting. I informed AAA's about the unfair charge. The AAA agent called Nationwide. They put him on hold for 15 min. He finally hung up.
PA. has a law on the books called a "Short Rate Cancellation" fee which most companies will not charge. In the experience of the agents at AAA's Auto. Club, no other company charges this penalty. They all hope that the customer will eventually come back. Not Nationwide. Not only don't they care about the customer, they don't fully explain their charges, and they don't return their phone calls!