Air Canada Complaint - SEAT BUMPED
GOT NO WHERE WITH AIR CANADA CUSTOMER RELATIONS DEPARTMENT ON THIS COMPLAINT:
On 09JAN2009 I booked and received confirmed status (in writing) on Air Canada Flight 15 – Toronto to Hong Kong. for a flight in April 2009. My booked & confirmed seat was 18K.
Note this confirmed booking was completed more than 100 days in advance of departure date.
At check-in, I was given a boarding pass for seat 19K.
I was told that 19K was my booked seat.
Despite showing the actual print-out dated 09JAN confirming seat 18K, I was told 19K was in the system, and that no changes had been made – that in fact if any change(s) had been made, the ‘system would reflect the change(s)’.
I was denied my confirmed 18K seat for the trip.
On board the aircraft, after take off, I engaged the passenger is seat 18K in a conversation. I asked him how he got his seat in row 18, and when did he book?
“Oh, a friend of mine who is Super Elite status booked this flight for me about 09APR [10 days prior to departure]. My friend told me not to worry, if he could not get me a seat in business class, he would get me the next best thing”.
Anyone even slightly acquainted with the daily Toronto – Hong Kong – Toronto flights (AC15 – AC16) knows full well that seats in row 18 are gone - often months in advance of departure. There is NO WAY a seat in row 18 was available 10 days in advance of departure. Particularly during the last two weeks in April when business travel to HKG spikes due to the several Trade Fairs occurring in that period.
It is abundantly clear that the Super Elite client friend of the passenger in seat 18K on this flight was able to have someone at Air Canada bump from me out of seat18K to seat 19K. Air Canada can tell me until they are blue in the face that this did not occur – but I am not buying that for one minute.
I am mad as hell that I was treated in this manner.
I can’t tell you how to run your airline, but I can tell many people about how I was treated on this occasion and I can tell them how you did, or did not, make it up to me. It is in your hands. I look forward to hearing from you soon.