BudgetPetCare.com Complaint - BudgetPetCare.com Rips you Off
I placed an order on April 17, 2009 for some pet supplies with BudgetPetCare.com, as of today I still haven't received my order. I've contacted customer service and was told I had to wait 21 business days before I could request a refund or request another shipment be sent to me. Not 21 days, but 21 business days!
Stay aware from this company, I first started calling their customer service the phone rang indefinitely - no one picked up. When I finally did get someone to answer it seemed as if it was someone that had no clue what I was telling them. The person told me they would send another shipment of what I had ordered, as it appeared it was lost. A few hours later I get an e-mail telling me a manager would have to review the matter. Bottom line, I'm now being told I have to wait a full 21 business days before they'll consider resending the order.
Don't be fooled by the low prices, stay away from this company.