Air France Complaint - worst flight I've ever had
JFK, NEW YORK -- On June 5, 2001 my wife and I flew on Air France flight # 7 from JFK to PAR having been assigned seats in row 12. Being claustophobic, we had requested seats in row 10. Our request was denied. After take off, the party of 3 in front of us, immediately reclined their seats back as far as they could into our laps. The stewardwss asked them to raise their seats when lunch was served. They refused lunch, leaving their seats reclined the whole way to Paris. I couldn't stand this so I went to the back of the plane and sat on one of the crew seats near the WC for the whole trip. An attempt was made to place me in an open seat in row 10 awakening a passenger next to me who was ready to 'swing ' out at me for going to sit there. I left and went back to the crew seat. As a result of this, I ended out with a severe case of shingles, caused by this stress. We ended out in Istanbul, our destination point, with this medical situation, not being able to enjoy our vacation as we had planned. Needless to say, it was a very bad situation. At the airport, if the agent would have offered us an upgrade, we would have gladly paid the difference, however this didn't happen.
To help keep me as a potential future customer, I would like the following:
I think that Air France should be aware of travelers that have phobias and make allowances for them. I'm 61 years old and hope to take more trips to Europe in the near future but not under conditions that I faced on this trip. I would like the company to make some adjustments to their seats by not letting them recline so far and make seating for people in my condition, available to us. Thank you very much.
At the very least I would like a response from your company regarding this incident.