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Echo Motor Corp / Kia Dealer Complaint - Unsatisfactory Service From Dealer

Review by Zory on 2009-05-12
HORMIGUEROS -- My uncle purchased vehicle in July of 2008 from Echo Motor in Puerto Rico. In March he took car back to dealer to check a problem, "failing to accelerate" beyond fifty MPH. the dealer kept vehicle to inspect it. Week went by and no one had addressed the concern until I asked my uncle to request a loaner vehicle because he had purchased a new car to have it available to provide transport for his disabled sister which he is caring for. I was there for an entire month and the car still wasn't repaired. They did provide a loaner (Kia Rio), but it is not meeting their needs. The Kia Optima he purchased is to accommodates my mother's transport chair. He is still making car payments and shop has not been able to get car running in maximum condition.

Why does it take so long and why aren't they communicating with him? If he doesn't call or make an appearance the car just sits. The dealer should have given him a like for like replacement or submitted the car for the "lemon law" due to the problem that can't be fixed.
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