Geek Squad Complaint - Worthless Customer Support
I bought a battery backup, which is a pretty simple item, but it started screwing up on me four days later. I called support and talked to a very belligerent, unknowledgeable guy who would not even let me speak to his supervisor. He was so rude that I promptly returned the product to Best Buy. This could have been a minor glitch with the battery backup, but the quality of the customer support is so low that I am scared of a real problem occurring and then I would be really screwed. You would think with a name like Best Buy or maybe just Geek Squad, that they would care about their reputation, but obviously not.
So, buyers beware of the Geek Squad battery backup. It has no support!!!