FX Caprara Complaint - Never Deal With FX - 06 Tribeca
PULASKI, NEW YORK -- I bought the vehicle used. Had to take the vehicle back the next week because the pedal felt really low. Got there counter girl comes outs and says they think there is nothing wrong. I also asked that they changed the wipers and why was there no oil change sticker in the window. I had to wait an hour to get the wipers change and they only changed 2. And her excuse was the newer vehicles don't have stickers in the window nor door because a light should come on at the dash. Well I took the vehicle to an subaru dealer and the brakes were 90% gone, trans need recalibration, and the swaybar link needed replacement. I called them they didn't have the tools for trans so they only agreed to pay for that. And I would have to wait a week to get the brakes done, they didn't have any openings. I work and the shop is an hour away and my vehicle didn't want to stop and just a little snow. So I offered to pay for to have it fixed when the tranny gets done, they said no why would we pay someone else to fix it, when we could do it. I told them it shouldn't have passed inspection, anyhow and it's too dangerous to drive and come pick it up. They said they'll call me back. So I eventually had to call them. Same excuse call us on Monday and we'll see. I asked to speak to mr. Fx, and the sales man and manager of service said no or he's not in. I had no way to get there and the times they were giving me was a week or two weeks later, ridiculous. So why can't you pick it up. I had to keep calling them because they don't return calls. So later that night my boyfriend drove to the store because I was afraid to, and crashed into a tree cause the vehicle wouldn't stop. Do you think the dealer cares, there excuse "oh there was nothing wrong with the car" they were inconsiderate, lazy, scammers to me and there customer service sucks.
They haven't called me since. My insurance company totaled the vehicle and I bought another Tribeca same vehicle from another dealer. It rides better, everything and no problems. They responded finally to bbb but said I never called them blah blah.