Ruby Tuesday, Inc. Complaint - Ignorant and Moronic Management Accompanied by Terrible Food
LOUISVILLE, KENTUCKY -- I am the General Manager of the Hampton Inn & Suites in VERY close proximity to the restaurant location listed above (11701 Bluegrass Pkwy Louisville, KY 40299). For a couple years now, the hotel has done business with the Bluegrass Pkwy franchise, and the Bluegrass Pkwy franchise had offered delivery service down the street to local hotels in the area. Recently some new idiot of a manager named ******* had taken over I guess, this is the first dealing I have had with him, after several managers have failed there, and I guess he had decided to cut off the delivery service (which isn't a big deal) but to not tell anybody is ridiculous, especially when the staff says mixed things each time. So as the hotel refers customers down to the area, the manager out of all people is getting rude with my customers, saying they do not deliver with a terrible attitude, then I feel like we have a problem.
When I called down to question the status of the delivery method from now on, ******* the idiot, made no attempt at reconciliation, but went on the defensive, and after that nothing but ignorance came out of his mouth. Not only is he losing business for his company with the lack of personability, but he is looking like a moron to these guests, who will in turn not eat at another Ruby Tuesdays in their hometown wherever they may be from because of his terrible service and response, and he has lost the referral business of our property. When the delivery status changes, some days they do, some days they don't, it gets confusing; but yet again they do not post any times, nor do they give any effort to try and help, or notify any participating hotels, so why should we recommend this restaurant. Because of their lack of organization and consistency, the manager tries to displace his anger towards my guests is completely irresponsible, and not manager worthy behavior. I have officially told that manager, *******, that as long as he is there, there will be no referrals for his business, as well as we will no longer carry any of the menus affiliated with that property until the manager ******* gets his act together or leaves.
I have notified my ENTIRE staff, to not participate with the Ruby Tuesday's, nor will we recommend, or even bring the name Ruby Tuesday's up in conversation other than to bad mouth the restaurant due to poor management and conduct. I have had issues with this property before, with the accuracy of the deliveries, now it is gotten to the point to where I have a bad taste in my mouth thinking about the restaurant, because of the service. For the manager to not try and fix the problem, or try and resolve the issue in a better manner, especially with one of the top occupancy hotels in the area is absurd, and almost shows how well the ownership really cares for their repeat business, which is not at all. We referred that property for deliveries, dinners, meetings, etc, but not anymore!
Again until this matter is resolved, or I am contacted by somebody, this franchise on 11701 Bluegrass Pkwy will receive no support, or recommendations from this hotel, as well as others in the area who feel the same way about their service, and attitudes.