Gold's Gym International, Inc Complaint - No Support For The Military
ODGEN, UTAH -- My fiance had signed a contract for a family membership and a few months into it I was deployed to Afghanistan. Both of us had thought that the other had put the contract on hold. When I got back 5 months later, we had a notice from collections. We immediately went to Golds to talk to the manager who was not there. We left a copy of the receipt of payment to the collections agency and a copy of my orders. We continued to Pay and use the facility. The manager NEVER returned our phone calls or messages.
So today, May 13 2009, he is there and tells us our contract has been cancelled, we no longer can use the facility. To top that off, even when we pay off the collection agency, we cannot use the gym.