Home Depot Complaint - Home Depot Customer Service (Credit Card)sucks.
DALLAS, TEXAS -- Home depot will only talk to you if you're interested in buying their products. If you have a problem, you're on your own. The Home depot credit card center takes you through a maze of menus on their toll free number, before finally connecting you to a representative 'who will further assist you'.
I had a Home depot card (which I've since paid off and closed), and any attempts to get assistance was sooo frustrating. First, they misapplied my $600.00 dollar payment. On top of that, they were expecting me to continue making my payments despite the fact that they were not applying them. I spoke to a supervisor who only identified herself with an 'Operator code' of XHS, and she agreed that Home depot should first trace my misapplied payment before I could be able to send them additional payments. Several days passed. I checked my credit report and Lo and behold! Home depot had submitted a record of non-payment to the credit bureau. Home depot eventually traced and applied my $600.00 payment, but they have completely refused to take off the report that they sent to Experian! I have all the paperwork to back me up. I need some advice on this. No one at Home depot can help me. This is a negative item on my perfect credit which has taken me over 10 years to establish.