US Airways Complaint - Very Rude Flight Attendant
We traveled from Phl to Rome, Italy on April 21st. This is in regard to our return flight on May5th. We traveled in Envoy Class, which left at 11:15 am. It was approx. 2:15 and everyone around us was finished eating lunch and we had not yet received our meal. My husband has cancer and this was to be his
last trip to visit relatives in Italy. He was very hungry and I asked the flight attendant where our meal was.
She said that there "was a mixup" and we would be receiving our meal in about 20 minutes. I said "another 20 minutes? everyone else is finished eating". She said "I will get the head flight attendant to speak to you". The head flight attendant came over and starting yelling at me and told me that I was disrupting the flight and if I was not quiet immediately, she was going to have me arrested and she was going to call the Captain immediately. She also said that "I know you are not regulars, because if you were, you would not be acting like this". I am not a real soft spoken person, but I was not yelling as she accused me of doing. I was very embarrasssed as all the people in the aisle next to us were looking at all the commotion. She was the one yelling, not me. She immediately ran to the telephone and was looking at us while she was on the phone. I assume she was calling the Captain as she told me she was going to do. The rest of the flight, she never even looked at us.
She and the other flight attendant at one point stood in the front and they were talking and looking at us, apparently talking about us. I received my meal about
15 minutes later and my husband, who would not eat the fish that I had ordered, finally received his meal about 1/2 hour later. I have travelled US Airways for many years and I have never been treated this way and I cannot believe that she threatened to have me arrested. I later asked one of the flight attendants what that woman's name was and they refused to tell me. I am not sure if I ever want to travel US Airways ever again. My husband was also appalled at the situation and her overreaction. Thank you. Geraldine
Message generated on www.usairways.com at 5/11/2009 10:12:47 AM.
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