Time Warner Cable Complaint - Bunch Of Con Artists
LOS ANGELES, CALIFORNIA -- I recently purchased the Surf'N'Talk package from Time Warner which includes unlimited phone calls, and 6M RoadRunner cable internet, all for $72.95/month, which with the one time installation fee of $20, would come to $92.95.
First of all, they charged my credit card a week before the tech even came to set it up, which would have been fine, except...The technician came to install it, and he informed us that we would have to pay $15 for every phone jack in the house that we wanted hooked up, which in my house was a total of 7 existing jacks, for a total of $105!!
I was outraged that the sales person NEVER told me about this. In fact, I was on a budget and explicitly made it a fact to make sure that there were no extra fees involved. She told me no, only the one time $20 installation fee. Needless to say I canceled the installation and the service. I am glad that at least the tech was honest enough to let me know BEFORE he started installing them.
Now I am waiting to see if they refund me for the $92.95 that they charged me. If they don't, I will definitely be contacting American Express to dispute that.
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