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RALPHS PHARMACY Complaint - Fillin gmy ATAR.. - RALPHS getting INSURANCE APPROVAL

Review by belledog on 2009-05-14
WEST LOS ANGELES, CALIFORNIA -- Ralphs in west los angeles
on olympic and barrington

i put in my prescription April 10
so thAt there would be no delay
re approval to pay for it
......
.....today may 14th. they still haven't
gotten the approval from medi-cal
I NEED TO HAVE AN ATAR OK.
i fill this script monthly or one
in same family
incompetence .new staff
was promised when I dropped it off that there would be absloutely no problem
i asked are you sure //he replied oh yes I know how to do this.......

turns out he had no idea how to get approval

what can I do
now I need for them to file for this month meds,,,,may??
is may 14th today

i had to pay by myself for April
with the expectation of being
re-embursed as soon as atar is approved

i can't afFord to pay over $300..

i remember yrs ago having this problem
then they wouldn't reimburse me??

i spend $1000 a month on prescriptions.
at least
i would appreciate someone from
ralph's contacting me'tahnk you
Comments:5 Replies - Latest reply on 2009-05-18
Posted by Anonymous on 2009-05-14:
Talk to the manager and contact Medi-Cal as well.
Posted by Anonymous on 2009-05-14:
PB is correct. Speak to the pharmacy manager. There is process within the Medi-Cal system to expedite TAR processing. If they will not assist, contact your social worker.
Posted by Anonymous on 2009-05-14:
Listen to John... he is the man!
Posted by belledog on 2009-05-18:
thank you both
eager response from ralph's pharmacy manager
not really her fault ,,major staff changes
but still ..not my problem .
answer should be worked out today
Posted by Anonymous on 2009-05-18:
I am pleased to hear that the pharmacy manager is working with you. Good luck to you! :)

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