Handhelditems.com Complaint - Completely Incompetent

Review by amocksun on 2009-05-14
I attempted to order from this company earlier today. Due to the poorly designed order process, I was informed that my billing address (correct) did not match the one for my card. After 3 attempts, I contacted my bank and was informed that I was charged 3 separate times. I had to wait till about noon to reach someone at their company and then was talked over in a very condescending tone and informed that I don't even have an order, yet they have my money (x3). I now have to wait 6 days to see if they were so kind as to replace my money.
Comments:4 Replies - Latest reply on 2009-05-14
Posted by Anonymous on 2009-05-14:
I'll bet the OP used a debit card.
Posted by S. on 2009-05-14:
PB, I'll wager you'd win that bet.
Posted by Soaring Consumer on 2009-05-14:
Did you talk to the banker about initiating chargebacks?
Posted by amocksun on 2009-05-14:
It was a debit card, though I don't see what the problem is with that. And I'm not familiar with chargebacks.

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