U-Haul Complaint - Money for Nothing - On-line service
CORNWALL, ONTARIO, CANADA -- This was a while ago, so I find it really funny now. My lovely wife went on line to rent a truck from U-haul in The Cornwall, Ontario region, and we had arranged a Truck for moving day. When we arrived the truck was not there and the fellow said that he did not receive the notice. All trucks were gone, and none would arrive until 3 days later. We provided the confirmation and he informed us that meant nothing, because he was not hooked up to the system. We were fortunate enough to find one elswhere, and everything was hurried, but got the job done.
Here is the fun part. On our credit card was a charge of $19.95 from the on-line service. When my wife called to have them reverse it, they said that it was not possible as they had provided us with the reservation. We said that the reservation was not received, please reverse the charge. They said that the owner probably received the reservation but forgot about it, and that we should get the money from him. We said that we had moved over 3 hours away, that it would cost us long distance, and that it wasn't our fault that they had screwed up, please reverse the charge. They said that we could submit a claim for the charge by filling out a form, get it back to them and they would get back to us. We said, sounds like too much work, and we would call the Credit card company and reverse the charges ourselves. they said that if we did that, that they would rechage our credit card, with an admin fee. we said we would have that reversed again. They said that they then would take us to court and have us pay lawyer's fees and court costs. We said that we would counter sue for damages, failure to provide a service that was paid for, duress, and whatever other avenues we could think of. They said that our call was being taped and thay had proof that we were being difficult, and would use it as evidence. We said, by all means please do, since it would probably be the funniest conversation a judge has ever heard. They said that we were being rude and a judge would not find it funny at all, we said that a judge would proably compliement us on having the patience to deal with a person who had the ethics of a conman. They told me (quote) go F yourself. We said, how do you think the judge would interpret that in court. They hung up.
We called the credit card company (MC-who were awesome) explained the situation. They said that U-Haul did this all the time, that they would reverse the charge right away, and put a note on our file saying that no charge would be allowed from that address.
To this day, every time I see a U-haul I laugh.