Qwest Complaint - Customer Service - Telephone
BONNEY LAKE, WASHINGTON -- I am writing to tell you my experience with telephone fraud and trying to get assistance from Qwest.
I was on the receiving end of a phone scam from a company in Nevada Consumer Telecom and from a sales representative named Dave - first, if you get one of these calls - hang up - they are trying to con you into switching long distance provider - stay away from there 'good to be true' deal.
I received a telephone call from Dave who identified himself as a representative from Consumer Telecom and that he was going to reduce my phone bill. He said he was doing this so that I would not cancel my local service - the pitch he made sounded like he was acting on behalf of Qwest albeit he was very clever and never stated it in so many words. What I did was to Google 'Consumer Telecom' and at the top of the list was an article about telephone fraud and this company. Needless to say when I confronted Dave with this information he terminated the phone call.
I next went to the Qwest home page to see if I could report this action and was disappointed not to be able to find any information about this nefarious practice. My next attempt was to try to contact Qwest customer service and see if I could notify Qwest that this company, by its actions, is casting a dark cloud over the reputation of Qwest. I was bounced around until directed to someone with a thick accent that made it difficult to communicate which is even more frustrating because you then put that poor person in a position to fail. She was very nice but in the end little was accomplished - so here I was trying to help others from getting sucked into this scam and I foolishly thought Qwest cared - they don't.
It matters not - I did lock my account so that companies like these would not engage in slamming. However, I am most disappointed in Qwest and this experience has just set my resolve to move quickly away from ever having to do business with Qwest. If my experience is unique then Qwest has nothing to worry about but from what I read on the web, Qwest is in trouble and I will not be surprised if I see the company follow the same path as GM and Chrysler. I will add my voice to the web community in the hopes that maybe someone will listen (enough American companies have been mismanaged into failure) - if the reader of this review is employed by Qwest, I would recommend seeking another job