Medco Pharmacy Complaint - Medco - Dirty Rotten Scoundrels

Review by Medco Complaint on 2009-05-14
CHARLOTTESVILLE, VIRGINIA -- Medco will do whatever it takes NOT to fill an expensive prescription. First their representative (Angel) told me as that I was trying to fill it before the 90 waiting period between prescriptions. I asked them to tell me when I had last filled the prescription and it had been a while. So now (Carry) told me that they wouldn't fill the prescription because it had been too long (even though they had a script that was written by my doctor on April 21st).

Then they told me they were sending my doctor a form so the prescription could be pre authourzed but when I called my doctor the form they sent to them was one for them to substitute a cheaper drug for the one I need.

Every time I talk to Medco they tell me a different story. Whatever it takes not to fill the prescription. They call my doctor without telling me and give us different stories. My state contracts with them but hopfully if enough of us share our experience the state will give the contract to a company that will actually fill a prescription rather than spend a month running you around.

Now my doctor has to fill out a form, send it in and Medco (without knowing me or my medical history) will second guess my doctor's medical opinion.

I have had nothing but lies and run arounds from this company and after a month still no medication.

Comments:1 Replies - Latest reply on 2009-05-15
Posted by Suusan B. on 2009-05-15:
My former insurance company contracted with Medco for pharmay services and I never had a problem with them that wasn't promptly resolved. There are serveral medications I take that are available in generic (which Medco tried to force on me) but my doctor wanted me to have the branded version. He simply filled out the required form, faxed it and my prescriptions were properly filled (at the higher co-pay for branded, I might add). Companies such as Medco are always trying to have medications substituted with less expensive versions and they do this by contacting the doctor or authorization to make the substitute. Finally, primary isurance companies direct their pharmacy group to make every effort possible to get patients off of branded prescriptions and on to generic.

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