Dell Computer Corporation Complaint - I WILL NEVER BUY DELL AGAIN
SPRING, TEXAS -- Ok, to be honest, my first Dell was great, but lets talk about the E520, well this computer was purchased by my employer in 2006, the minute we got it we had nothing but problems with it, we eventually had to pay $200 to get it serviced as the warranty conveniently was out (sometimes you wonder if these electronics have an internal clock that sets these computers and printers to malfunction right after the warranty expires).
Well it seemed to run well for about 3 months, long story short, the business closed and I was given this POOR EXCUSE OF COMPUTER, ignorantly giving away my older computer for a newer, newer doesn't always mean better as you'll soon find out.
Now for my birthday my boyfriend bought me, you guessed it, a new DELL computer, so I thought well I'll restore the DELL E520 to the original settings and give it to my niece for school to write reports, ect... Certainly it should be good for that. Well doing the restore, theres a floppy disk failure, and this model doesn't have a floppy disk, so this process rendered the computer more useless than before, nothing works.
So being the loyal Dell consumer and purchaser of 2 Dell computers and having 1 bestowed upon me, I call DELL TECHNICAL SUPPORT. This was an experience of a life time, I thought I pushed English, but I guess not because I spoke to man who kept repeating g for jack, g for jack.... when trying to explain what he was saying by spelling the word.
I thought I had called American on Line, the customer service was identical, they don't speak English even though thats the option I chose, they are looking for any reason to hang up, and customer service is not what they are about, they want to tell you they can't help you for any reason and get off the phone. I can't even believe it, but believe this, if you buy a DELL, your ON YOUR OWN. I have contacted their customer service department, but come on who are we fooling, nothing substantial will happen. Been there done that, but won't be doing it again with DELL.
DELL DOES SUCK and I CHALLENGE THEM TO CHANGE MY MIND.