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Kentucky Fried Chicken Informative - Message From A KFC Manager Regarding Coupon Problems & Rainchecks - Grilled Chicken Raincheck - Oprah
Grilled Chicken Raincheck - Oprah
MANCHESTER, TENNESSEE -- Hello,
I'm Jamie an Assistant Manager at Kfc. I know there have been a lot of issues with the free 2pc. meal from Oprahs website and I'd like to explain why. The day Oprah put those coupons on her website it was working fine until later on that afternoon. I was told to make sure every coupon had different barcode or it was a copy. We were not allowed to taked copies. After receiving several same barcode coupons I got on website myself printed one had same barcode as the others I'd been getting. I alerted all Kfc's in my region and All my manager's in our area so that everyone would know barcodes are coming in the same and to honor them. Oprah's website said "due to overwhelming downloads, the website is having technical difficulties". Her website was not prepared for the amount of downloads she received which also caused problems for KFC. This meant everyong could make as many copies as they wanted of the same coupon. People were doing this and this is why a lot of KFC's were running out of chicken. We didn't even have enough for the paying customers. This is where the raincheck coupons come in to the deal. You only have to take coupon to any kfc, fill out short raincheck form, we send it off in the mail for you, you receive free drink for inconvenience, and we are very sorry it didn't run more smooth. We are still honoring coupons but in a different way with rainchecks. We are doing the best we can to keep up with the high demand of our Grilled Chicken.
Please give us one more chance. The grilled chicken is amazing. I eat it everyday on break. lol. We will try our best to get out the new free meal coupons to you in the mail a. s.a.p.
Again we apologize.
Jamie
I'm Jamie an Assistant Manager at Kfc. I know there have been a lot of issues with the free 2pc. meal from Oprahs website and I'd like to explain why. The day Oprah put those coupons on her website it was working fine until later on that afternoon. I was told to make sure every coupon had different barcode or it was a copy. We were not allowed to taked copies. After receiving several same barcode coupons I got on website myself printed one had same barcode as the others I'd been getting. I alerted all Kfc's in my region and All my manager's in our area so that everyone would know barcodes are coming in the same and to honor them. Oprah's website said "due to overwhelming downloads, the website is having technical difficulties". Her website was not prepared for the amount of downloads she received which also caused problems for KFC. This meant everyong could make as many copies as they wanted of the same coupon. People were doing this and this is why a lot of KFC's were running out of chicken. We didn't even have enough for the paying customers. This is where the raincheck coupons come in to the deal. You only have to take coupon to any kfc, fill out short raincheck form, we send it off in the mail for you, you receive free drink for inconvenience, and we are very sorry it didn't run more smooth. We are still honoring coupons but in a different way with rainchecks. We are doing the best we can to keep up with the high demand of our Grilled Chicken.
Please give us one more chance. The grilled chicken is amazing. I eat it everyday on break. lol. We will try our best to get out the new free meal coupons to you in the mail a. s.a.p.
Again we apologize.
Jamie
Comments:
Posted by Anonymous on 2009-05-15:
Good post. The major problem with the coupons was that they failed to prepare for the onslaught of demand. Not enough servers to handle the load. What they created was an artificial 'Denial of Service' attack on their own system. Another problem was that many franchise operators chose not to participate and failed to do anything until it was too late.
Posted by Principissa on 2009-05-15:
Great post! I honestly think that KFC was unprepared for the amount of coupons they were going to get and the customers were abusing the free coupons. It sounds like the computer servers on the website just weren't big enough for all the hits they were getting for the coupons.
Keep your head up, like any bad dream this too will end.
Keep your head up, like any bad dream this too will end.
Posted by NofriendofAX on 2009-05-15:
Finally, someone who can answer everyone's complaints. Way to go! So, people back off - sounds like KFC and Oprah had good intentions, they just couldn't keep up with all the greedy people out there.
Posted by Anonymous on 2009-05-15:
Thanks jme87 for taking the time to write such an excellent explanation. Fantastic post!
Posted by Nohandle on 2009-05-15:
Excellent informative and you are explaining quite professionally what happened. Coming from a KFC employee perhaps folks will now listen although they've been told before. There will still be those who grumble and complain over their inconvenience with a free meal.
Posted by Anonymous on 2009-05-15:
But I didn't get my coupons from Oprah's site. I got them from KFC's own website.
Posted by DigitalCommando on 2009-05-15:
The whole problem is really based upon the coupon itself. KFC should never have allowed a printable coupon. Secondly, they should have attached the free offer to an existing purchase. Buy any combo or bucket meal and get a free two piece grilled chicken. This would have eliminated all of those losers that would trample their own grandmother to get something for free.
Posted by Nohandle on 2009-05-15:
You're correct DC and I expect KFC won't make that mistake again. If they had it to do over, well too late for that. From the complaints we've read on this website even some who received a free meal complained about the wait or some inconvenience.
Posted by Anonymous on 2009-05-15:
Good post Jamie. Thanks!
Posted by Slashx on 2009-05-15:
Thank you Jamie, about time some one who works at KFC besides me is getting the word out. It's too bad there's still those rude jerks that will rip up the coupon and throw it in your face like the whole thing is your fault.
Posted by Anonymous on 2009-05-15:
Next time someone does that slash, call the police that’s assault.
Posted by madconsumer on 2009-05-15:
hi jamie, from way down yonder in chatt town.
great review.
very helpful.
great review.
very helpful.
Posted by Ponie on 2009-05-15:
Good to hear a logical explanation--and it wasn't even your fault! :) Thanks for a very informative post. (VH)
Posted by Sheldonrs on 2009-05-22:
My sister went to one in NJ and it was mobbed. She and a bunch of other people were in line for a LONG time when a group of trash came in and just cut in front of everyone. My sister said they should go to the back of the line and wait like everyone else. They yelled at her "Don't start somethin' you ain't going finish!"
And the workers there were so scared of the mob they just let them cut. Plus, even though the coupons said one per person, there were people there with 10 or more and since the crew was scared, they just gave them as many as they wanted.
I won't be going to a KFC again just because of this. It was a poorly thought out gimmick.
I told my sister that I guess KFC now stands for "Killed For Chicken".
And the workers there were so scared of the mob they just let them cut. Plus, even though the coupons said one per person, there were people there with 10 or more and since the crew was scared, they just gave them as many as they wanted.
I won't be going to a KFC again just because of this. It was a poorly thought out gimmick.
I told my sister that I guess KFC now stands for "Killed For Chicken".
Posted by BokiBean on 2009-05-22:
Why would anyone stay in a line like that? Leave, and come back later.
Posted by Anonymous on 2009-05-22:
I agree Boki, why would anyone in their right mind with countless other places to eat elect to stand in line eternally, put up with "trash" (that's a new one) a "mob" and get cut in line for some mediocre chicken?
Must be a "Jersey thing".
Must be a "Jersey thing".
Posted by Slimjim on 2009-05-22:
Agreed. It's worth three times the cost of the chicken to me NOT to wait for my food like that.
Posted by BokiBean on 2009-05-22:
Amen to that, zz and Slim. I'd pay THEM to leave!
Posted by Ponie on 2009-05-22:
Maybe your sister should change the neighborhood where she hangs?
Posted by jme87 on 2009-05-23:
If someone cut line in my store I wouldn't ever just let it go. If they refused to move I would call the authority. I hate when it comes to that but sometimes that's just what it takes when someone wants to be hard headed. I'm just saying I am not a big girl at all but I am not scared of anybody trying to be intimidating. I try to always follow the rules and be fair with everyone and every now and then there will be someone trying to get rude and pushy to get their way and I gotta say, that never works on me. It doesn't make me want to be nice to someone who is not nice to me. I will still be smiling as I approach them even if what I have to tell them isn't what they want to hear.
Posted by madconsumer on 2009-05-23:
jme, best answer. why didn't someone call the police on the line cutting heathen mob?
Posted by jktshff1 on 2009-05-23:
Around where I live, the old guy you are cutting in front of is very likely to be able to finish it.
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