Associate National Bank Complaint - keep away from Associate National Bank Credit Card.
If you havent got statements for your Associate National Bank credit card, you are in trouble.
They will charge you "late charge" again and again. Here is my story....
I havent got my statement for 2-3 month, and one day, a guy from Associate National Bank called
me and told me I was late on payment. I was so suprised. I have more than 3 credit cards, its not
realistic for me to track each of them, (btw, how many people do that?), ususally, once I got a statment,
i signed a check in same week. But this way doesnt work with Associate National Bank credit card. Ok,
lets go back to the story....
finally, we found out the mail address was not correct in their system. I changed the mail address on the
phone and charged me $50 for my bill. everything seemed fine now. During the next 2 months l still couldnt
get my statements. Then I got three bills, the latest one charged me "late charge" for $29, I called their customer
support, their line was always buy, it kept me waiting for >20 minutes util I got somebody answered my phone.
The attitude of their support rep. was extremely bad. She just wanted to convince you its all your fault. She
could do nothing to help. I said "please transfer to somebody can help me with this issue or to your manager".
She sounded pissed off. then kept me waiting on the line for 30 minutes. I lost my patience and hang up the phone.
As you can tell, Im upset. But I still signed a check, and paid the whole bill including the ridiculous "late charge".
I just wanted this bad experience over.
3 weeks later, I got another statment, they got my payment (sure), but they still charge me another $29 "late charge".
Now, I called them, I believed there is some problem with their system, but this time, their support rep. s attitude got even
worse, he interrupted me several times and repeated same thing again and again.
If you want to apply a credit card, dont apply theirs,
if you already have their credit cards, cancel them,
If you dont want to cancel them, good luck