AirTran Airways Complaint - Charged additional fees
MINNEAPOLIS, MINNESOTA -- On April 25, 2009 my family and I had flights booked through Expedia for flights from Minneapolis, MN to Orlando, Florida. Our flights booked on March 30th 2009 showed our entire round trip at about $200 per person. Upon check in at Minneapolis gates we were told by Air Tran employee, that there was still $485 outstanding bill on our flights. We argued that the flights were paid for and we were told that we would not be able to board until we paid the outstanding balance.
We did not have time to argue for we had cruise we were going on and could not take the chance of missing our flight and therefore missing the cruise. I called Expedia right away and the representative told me "They have been doing this a lot lately. Just fax us your paperwork when you get back to Minneapolis and we will contact Air Tran." Of course the Air Tran Rep we spoke to blames Expedia for booking the flights incorrectly which I disagree with for I have an itemized receipt which shows our flights were paid in full.
Also, when we were checking in at Minneapolis, we were told "Your bag is nice. Just make sure you don't over pack it or you'll be charged over-weight fees."
Upon checking in at the Orlando Airport for our return flight to Minnapolis May 4th, the ticketing person, did not even greet us or make eye contact. She took out her tape measure and went to work at measuring our bags. She told us that "yes" the same "nice bag" is now not overweight but "oversized." She was the most unpleasant person to deal with and charged us extra $39 "oversize" bag fee. She left us standing at the check-in counter for 30 minutes, because of the argument I had with her and we almost missed our flight.
I still have not heard from Expedia regarding our refund. I will continue to pursue this matter with the BBB if Expedia does not respond by the end of the day May 15 2009. I just wanted to let the public know that the customer service with Air Tran is the worst I have ever experience and they are making it their business to rip off other hard working people. They don't accept responsibility for their actions and it's always the customer's fault or problem. I will NEVER fly Air Tran again. I have been sharing my experiences with their company representatives/employees with my co-workers, family and friends and anyone else who will listen. Please take the time to read all the similar complaints against Air Tran before booking your next flight.