Denny's Restaurant Complaint - Treat People and give respect to others the same as you would want to be treated
ROCKFORD, ILLINOIS -- I livein RockFord, IL, I went to Denny's with my husband, two grandchildren, and two of my daughters on April 15, 2009 at 11:46 a. m.Friday mid-moring, I was waited on by the same man tha usally waits on my husband and I when we come to Denny's with a friendly smile always very helpful and tentative towards us during our meals. I don't know what this waiter did or didn't do but this manager scold this man as if you was talking to a child, she told him " and you said that you have been working here for 30 years and you didn't know to charge extra for cheese"? she repeated his name again and repeated the same thing he never raised his voice he just stood as she continue to scold him. Well I thought this was the end of that but it wasn't as we ate, this manager started again on this waiter but it was at the entrance of the restaurant this time I did not know what he did or did not do my grandchildren wanted to now why she was yelling at this man, I told them I had no idea but it is wrong to treat anybody this way I told them he is a humanbeing that deserve respect at all times, whatever he was doing wrong she should have chosen a better way to talk to this waiter or should have taken him aside from the public and still this is no way to talk to anybody. I thought that the worker had a speech impediment but later I notice that he had a hearing-aide, I asked him when he came to our table what was his manager name he told us we told him how bad we felt, he was quit surprise that we heard what she told him, he said " I have been here so long that I just let it go over my head" I told him that nobody has a right to talk to anybody in that manner, he said that we have come a longs ways but still, we have a long ways to go he said " have two choices speak up or find another job" This Manager is in a position to lead she needs to aplogies to this waiter and really ask herself since she will be serving the public is this position for her? I want to ask her why did she treat him in such a desrespectful manner? Waiter you served us well I hope the tip that we left you make up for what we witness and I pray that someone come along and offer you a good position where your service will be respected and appreciated.