Sears Complaint - My Expensive Nightmare From Sears
SAN ANTONIO, TEXAS -- I started having problems immediately with this fridge. The doors would not close properly and it would freeze everything in vegetable drawers. First repairman caulks behind drawers says he cannot do anything about doors. Second visit repairman says he has to order a computer chip board and he says doors are fine. Third visit repairman installs chip board. Fourth visit returns because vegetables are still freezing, orders another computer chip board said door were installed incorrectly and fixes door which was supposedly fine doors now work properly. Fifth visit install chip board. Now I have to have settings as cold as they will go because it isn't cold enough and this was during the winter months, I am worried now that summer is approaching. Sixth visit for ice machine not working, orders new part. Seventh visit hasn't happened because repairman is hours late and I have to call in to work (again) to wait for Sears repairman to show up, again. I called about getting a different fridge and was told that it has to have the same part replaced 4 times in a year to qualify under lemon law. So it doesn't matter how many visits they make, or keep the customer from going to work. Since I am an hourly employee if I don't work I don't get paid. So much for my dream refrigerator. Save your money do not buy the Trio from Sears. After all is said and done I am out the complete price of $3183.65 with tax title and warranty. This is the most expensive appliance mistake I have ever made. I had never owned such a beautiful looking piece of junk before and never will again.